Testimonials | Case Studies

Testimonials

Stephen Williams

Projects delivered on time and in full. Has helped to both rationalise our over-complex infrastructure and deliver improved security. Always prepared to go the extra mile to overcome issues and give us confidence in the results


Financial Director
Weirbags


Richard Dickinson

I changed my laptop to a Microsoft Surface Pro tablet and Rory has transferred everything across successfully with the minimum of fuss. His advice and help has been invaluable to keeping my business flowing.

I would strongly recommend his services.

Thank you Rory


Business Coach
Ology Behavioural Coaching Community


Hailwood and Co Chartered Accountants

Struggled for a week to overcome network issue. BespokeIT attended site and fixed the problem the same day. Excellent service.


Office Manager
Hailwood and Co Chartered Accountants


Bromborough Golf Club

Quickly established links with external providers of club database, website, CCTV and broadband. Willing to spend time at relatively low cost in familiarisation of these systems to bring about speedy resolution of issues.

Response times are good and communicates well in explaining problems.

Rory is most pleasant to deal with and goes the extra mile to resolve problems with external providers of IT. I have no hesitation in recommending him to companies requiring IT support. He has a great depth of knowledge putting in place robust systems and resolving our problems with the minimum of downtime.


General Manager
Bromborough Golf Club


Louise Cowell

I started my management position in June 2015, since being introduced to the Virtual Team I have found them to be most helpful. The support they have shown me has been very prompt and professional. If I have a problem they are easy to get hold of and their response time is extremely quick. They are very friendly and also willing to help with even the smallest of queries. They always keep me updated with emails on the progress they are making and update me with any potential problems they may have detected.

The dental practice is a very busy one and our business is constantly moving forward and the Virtual Team has played an important role in making this happen. It has allowed for the smooth running of our correspondence and increased the speed in which this happens.

I would be more than happy to recommend them to other people to use.


Practice Manager
Vicars Cross Dental Practice


Amy Garner

Rory and his team are always on hand for support. Quick timely response times and they go above and beyond to help us with any issues we may have.


Office Manager
Philip T Jones and Partners


Dave McMaster

A pleasure having Bespokeit working with us in keeping our family run business operating at a high level. Great response time in handling any issues we may have. Thanks Rory and team. Keep up the good work.


Operations Manager
Alchem (Merseyside) Ltd


Carol Kirkham

As a registered charity funding is always a challenge, in particular around IT. We find we have to run computers until they stop working. Rory from BespokeIT contacted me recently with the offer of 2 free reconditioned computers with free onsite install and support. I told him I would gladly take the computers off his hands and we set a time/date for him to visit. Rory arrived on time with the two new computers and offered us advice, hints and tips all for free. I would like to thank BespokeIT for their kind offer and would highly recommend them for their prompt, professional and courteous service.


Fundraising Manager
Zoё’s Place Trust


I’m writing this testimonial to let everyone know how satisfied my old customers have been with Rory Breen of BespokeIT. I have passed over 5 customers now from Friendly Computer People and have had nothing but glowing feedback from them. This has filled me with confidence and I will continue to pass more work along knowing they will be well looked after!

I would not hesitate to recommend Rory from BespokeIT to Friends and Family alike and look forward to doing more business in the future.


Managing Director
Friendly Computer People


Chris Illingworth

Transition from a slow/expensive IT provider to Rory and his team

Remote and onsite support, all for a great price. They are there when I need them.

I am the owner of Vicars Cross Dental Practice based in Chester. We are a 7 surgery dental practice, and I employ approximately 35 staff.

Over the past several years we have suffered from slow and very much reactive IT support, additionally our previous IT provider was based in London and whenever they visited us we had to pay for Hotel and Travel expenses! Early in 2015, I had decided enough was enough, and reached out to Rory and his Team.

When they arrived onsite they conducted an audit of the server and workstations and made recommendations around the products and services that would be suitable for us. The on boarding process took place over several weeks, and at the end, I have peace of mind that we have our IT needs covered, as we now receive unlimited telephone and remote support for a low fixed fee, no fees other than labour for onsite visits too!

I would recommend you give BespokeIT a call to see if they can help you too!


Practice Owner
Vicar's Cross Dental Practice


Ray Musker – Partner3

“We have used BespokeIT for all of our IT requirements for past several months, we engaged their services to implement a large project to roll out Email/Calendar solution to all of our employees. A secondary goal of this project was to increase security across the business by centralising anti-virus and windows updates. BespokeIT were always prompt and delivered excellent service, several long term issues were resolved and in addition a companywide backup review was undertaken and I’m now much more confident our data is protected. Support has been exceptional and they have been available around the clock, even over the weekend for no extra charge! Having 24X7 direct mobile phone access to our dedicated engineer resulted in very quick resolution times!

Now each member of my team has their own mailbox, calendar and shared contact lists, we are using shared calendars to organise appointments across the company and team communication has increased several fold.”


Partner
Musker & Garrett Chartered Accountants


Ray Musker – Partner2

With the success of the recent email migration project we asked Rory and his team to propose options to replace our aging server. Considering, we had already migrated our email the options were straightforward.

Our existing server had been running for over 5 years and as such we had concerns that a replacement server may cause undue downtime and impact on my team. Rory proposed a multi-phase project to reduce the impact on my staff, and bar one issue it went without any impact on my team at all. The project was completed within budget and timescale.

Once again, bespokeIT have successfully managed a complex project migration, keeping costs and disruption to a minimum.


Partner
Musker & Garrett Chartered Accountants


Ray Musker – Partner1

I would have no hesitation in recommending Rory and his team.

I am one of two partners at Musker and Garrett Chartered Accountants, based in Liverpool with two offices and 25 staff.

We’ve been working with Rory and his team for several years now, when it came time to replace our ageing (and problematic) email server we asked Rory for our options. Several options were presented, and we decided to go with the hosted email option, this reduced our costs from day 1 and resulted in increased reliability and resilience. There was minimal impact on my team as the bulk of the work took place over the weekend and out of hours.

The project was completed on schedule and even came under budget, I could not be happier.


Partner
Musker & Garrett Chartered Accountants


Matt

Bespoke IT have become a valuable provider to our company. Not only do they provide us with a full IT monitoring support service, but they supply all of our hardware including upgrading and personalising it to our ever changing needs. When we needed to move to larger offices, Bespoke IT installed a complete new network and commissioned the servers in our new building. We would not hesitate in recommending them to anyone.


Operations Director
UKReact – Leading Northwest Commercial Property Repair Speciliaists


Building information modelling (BIM), digital graphics representations and Computer Aided Design are but a few of the ever-changing status of the Architectural Industry. My current system could not cope with the programs and software demands, so I approached ITVirtual Team Ltd.

ITVirtual Team's knowledge and enthusiasm about microprocessors and integrated circuits are just some of the evidence that showed they enjoy solving computer problems. The exceptional measure of ITVirtual Team’s service was how they simplified the world of my technology.

As a result, I now have a super-fast computer to utilise my Architectural Software, with backup support only a phone call away.I can confidently recommend ITVirtual Team as professionals who are reliable experts in all aspects of IT technology. Many thanks to everyone at ITVirtual Team.


Charted Architect


Richard Billing

Laptops are a big part of our business, with being out and about all the time, we rely on them so much, when one of our engineers picked up our main laptop by the screen cracking the display so bad you couldn’t read anything, that was a big problem

ITVirtual Team came to the rescue, I telephoned and had an engineer at our site. One hour later was able to get us the data we needed on the spot by hooking up an external monitor. The replacement screen was ordered and fitted within two days, with a replacement monitor part cost of just £45!

Not only are ITVirtual Team fast and efficient, they also highly competitive when it comes to cost. I therefore have no hesitation in recommending ITVirtual Team to all my friends and clients.


Meres Renewable energy solutions Ltd


Andrew Davies

While joinery is our main trade, I also have a farm, I recently had a camera security system fitted to keep an eye on our Lambs in lambing season, this is critical when it comes to monitoring for foxes and other potential dangers

We had major problems getting the cameras to communicate externally to our iPhones. After calling a number of IT companies, who couldn’t solve the problem either I was recommended ITVirtual Team by a friend. They arrived the next day and solved the problem within the hour by “re-flashing the router with the latest Bios and forwarding ports” which means nothing to me except I now can see by Lambs from anywhere at any time which is all I need to know

As a Master craftsman with wood, I know that experience and attention to detail is everything, and that’s what I felt I got from ITVirtual Team

Highly Recommended, try them and see!


A M Davies Joinery


Dale Bland

We have a computer in our garage which is used to look up all the settings on our car, it had been given to us many years ago, and since then we had lost the software

When one day it failed to come on, we were stuck, so rang around a few IT companies in our area, two called to our premises, one said they couldn’t help us as the computer was so old and had a board fault, and the other didn’t even want to look at it.

Then we contacted ITVirtual Team who offered to take it away and see what they could do. They called us later in the afternoon to say they had managed to bring it back to life. I have no idea what they did, but the job sheet reads “cleaned down processor, renewed compound and tested”

Ask me anything about cars and vans, and I can answer most questions but all I know is its working just as it was and saved us a nightmare of finding some way to replace it. The callout and work costs where more than reasonable and I’m more than happy to recommend them to all my clients. Succeeded where others failed us


Keep it Cheep Garages

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Case Studies

Louise Cowell

Jon Henshaw
Director
National Marine & Champion Storage

Why did you seek out our services?

We currently run two business in the same office with shared IT and computers. I wanted to move one business to a new location and was keen to explore “moving to the cloud” to reduce costs.

I initially called BespokeIT after searching for local IT suppliers. We agreed a meeting and over the space of two further meetings we agreed a plan.

Rory recommended an onsite server due to my specialist business software and data protection requirements. We also discussed the ability to access my work computer remotely.

What benefits did you see from working with us?

Rory was able to advise me on our current as well as future requirement, along the way he also convinced me to invest and upgrade our sister business’s server.

What are the most significant results with working with us?

I am now confident that with my future move there will be minimal impact on the sister business, I am also confident the new investment will meet our business requirements for the next 5 years.

What would you say to a potential client who is considering working with our company?

I would highly recommend Bespoke IT to any business requiring professional IT solutions especially if you require things doing quickly and efficiently. We experienced very little down time while the server and the whole of the network was being installed.

I am sure we will be using Rory’s and Bespoke IT’s services for many years to come.

Louise Cowell

Louise Cowell
Practice Manager
Vicars Cross Dental Practice

Why did you seek out our services?

Before working with Rory and his team at BespokeIT, our previous IT provider installed a new server and network with the primary goal being to speed up the program that we use to run our practice.

Since working with Rory and his team I have been unhappy with the slow speed of the current server and its impact on our day to day operations, namely being unable to run reports within working hours without it slowing down everybody and everything.

Rory had previously looked at the server and done all he could. Exact (the software we use) were releasing a major new version and I felt it was time to invest in a new server.

What benefits did you see from working with us?

Rory worked with Exact to ensure the new server “ticked all the boxes”, provided a clear proposal and was confident the risk to the business would be minimal.

What are the most significant results with working with us?

As we come to the end of the project, the new server is up and running, the installation had minimal impact to my business, the issues we did run into were dealt with by Rory speaking with Exact directly to ensure a speedy resolution.

Performance has improved across the board; my staff are now able to work more productively without IT holding them back. Additionally, Bespoke IT have proposed several options to use the old server as a speedy backup server.

Throughout the process all steps were documented, including the production of a test plan (for the next time)

What would you say to a potential client who is considering working with our company?

We have been very pleased with the work carried out and the prompt and efficient way it was all handled.

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