“You don’t want to worry about your computers failing, whatever the time of day”

Imagine walking into your office first thing in the morning to be told there was a computer problem overnight due to an area wide power failure. You think oh great – just what I need on a Monday morning.

Across the road however, one of your competitors use BespokeITs ITSentry product, they also suffered a power failure, however their issue was resolved remotely over the weekend before they even noticed!

Which would you rather be ?

BespokeIT use ’round the clock’ pro-active monitoring (with checking as frequently as every 5 minutes) to combat issues before they cost you money. Using ITSentry BespokeIT can be notified of an issue before you even arrive that the office. Depending on the ITHelpingHands Product tier you selected we can start working on the issue and maybe even resolve it before you even notice!

Many small businesses just want to focus on running their business, with ITSentry you can do just that! Using industry standard software we can ensure your computer and network are checked regularly, whatever the time of day.

We are such firm believers in proactive monitoring that we stipulate “ITSentry – Bronze” as being a minimum requirement for us to support you. Without ITSentry we are simply unable to deliver our best service to you. All tiers are applicable to both Microsoft Servers and Microsoft Workstations.

In order to keep it simple we offer three tiers of ITSentry.

Common benefits across the entire product range

  • Automated – 24 X 7, 365 days a year, round the clock monitoring
  • Email reporting, how often do you want it – Daily or Weekly Summary email
  • Ability to access alerts, via your own customer web portal
  • No Tie-ins or long contracts, simply give us 30 days notice
  • Simple charges
    • Install cost is twice monthly fee
    • Advance Monthly payment via standing order
  • Issues may be resolved before you even notice, in the majority of instances we can start working on an issue before you even become aware it exists (subject to ITHelping Hands Silver/Gold Contract)

IT Sentry – Bronze Tier

This is our entry-level version of ITSentry and offers daily checking of the two most important areas of your computer network

  • Backup- Did last night’s backup complete successfully ?
  • Anti-Virus updates – Is my servers Anti-Virus running scanning using the latest updates ?

 

ITSentry – Silver and Gold Tiers

This is suitable for the customer who wants additional peace of mind of a more comprehensive service offering, offering all the benefits of the Bronze ITSentry with additional daily and regulary monitoring checks (as frequently as every 5 minutes) . For the Silver tier you are allocated a certain number of points to spend, to focus on what’s important to you. With the Gold tier you are given even more points so you can monitor practically all areas of your computer network.

  • What type of monitoring do you want, daily, hourly, every 15 or even 5 minutes!
  • Do you want to include monitoring of your computers with Asset Reporting
  • Do you want to be notified when your server is running slow and needs an upgrade, choose Performance Monitoring
  • At the end of each month do you want to receive a summary report showing uptime and other key statistics ?
  • Do you want to be notified daily, weekly, for critical errors do you want to receive a SMS test message ?
  • Do you worry about keeping your computers and server updated and fully patched, choose Patch Management

Gold ITSentry offers two premium options :-

  • Business Grade Monitored Anti-Virus based on the award winning Vipre Platform
  • Daily Computer Maintenance which will run a series of daily tasks on each computer to keep it running optimally

 

If you want to know more call us TODAY on 0844 410 0081 or email info@bespokeit.co.uk , why wait.