bespokeIT Case Study: Accountants

How a new email solution helped with client communication

Musker & Garrett Ltd. is a well established accountancy practice in the Liverpool area. However, before Musker & Garrett sat down with us, the organisation was lacking effective electronic communication technologies. These communication issues affected client interaction and day-to-day collaboration between the entire team. What’s more is the lack of shared calendars to sync work schedules heavily impacted the performance of the entire company. bespokeIT, set out to identify and address these problems.


Why were we needed?

"Our clients were conducting more and more communication over email and in some instances it was inefficient to have a small number of mailboxes across the company. We wanted to find an easier way to communicate with just a click of a button. A lot of our staff also visit clients both at our premises and theirs, and we needed a way to increase coordination and introduce company wide calendars."


What did bespokeIT accomplish for the client?

After meeting with Rory and the team, the client’s team was provided their own mailbox, calendar and shared contact lists. This solution not only aligned with their business goals but improved general performance around the office as well:

  • Staff and clients alike can communicate with individual team members much more effectively.
  • Clients can now easily reach their primary contact at Musker & Garrett.
  • Shared calendars allow staff to organise appointments across the company.

What did the client think of the changes?

Having partnered with bespokeIT for quite some time now, Musker & Garrett were satisfied with the service they received. Previously, our team also worked with Musker & Garrett to implement security solutions to keep their organisation protected. As for our efforts with solving their communication issues, they mentioned that “team communication has increased several fold.


Final thoughts

"Support has been exceptional and they have been available around the clock, even over the weekend for no extra charge! Having 24/7 direct mobile phone access to our dedicated engineer resulted in very quick resolution times!"

Ray Musker
Musker & Garrett Ltd

When your enterprise comes across an IT problem, you can trust bespokeIT to have the solution. Rid yourself of ill-fitting technology and profit from the positive technology changes we offer.

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